Requirement Confirmation
Define technical specifications, quantity, and delivery timeline. Cross-border note: Include CE/FDA certifications and RoHS compliance for customer.
Supplier Shortlisting
Screen suppliers via Sourcing Captain Network or industry platform. Proxy tip: Agents conduct factory audits and background checks.
Specification Finalization
Confirm detailed technical parameters and quality standards.
Quotation & Commercial Negotiation
Obtain bids covering FOB/CIF pricing, payment terms (e.g., 30% deposit), and Incoterms®.
Factory Audit
Evaluate production capacity, quality control systems, and social compliance. Best practice: Use third-party inspectors (e.g., SGS).
Purchase Order Placement
Issue PO with legally binding contract clauses.
Quality Control & Assurance (QC/QA)
Implement 3-stage inspections:
Raw material check, In-process inspection, Pre-shipment inspection (PSI), Pre-shipment Inspection, Verify functionality, packaging, and documentation (e.g., packing list, test reports).
Balance Payment
Release final payment (e.g., 70% before shipment).
Logistics Arrangement
Coordinate shipping, insurance, and customs clearance (HS code alignment is critical).
After-sales Service
Define SLA for technical support, spare parts supply, and warranty claims.